4. RETURN & EXCHANGE POLICY

Because Safaara operates within the sphere of premium, personal-care luxury formulations, our returns protocol is designed to balance elite customer satisfaction with strict health, safety, and quality control standards.

1. The 15-Day Return Window

We offer a strict (15-Day Return or Exchange Window) commencing from the exact date your parcel is marked as delivered by our courier partner.

1. Conditions for Eligibility

To preserve the absolute purity of our inventory, a return or exchange will only be approved under the following conditions:

1. The outer luxury rigid presentation box, cellophane wrapping, and security seals must remain completely untampered with and **unused**.
2. The fragrance bottle must be entirely unused, un-applied, and free from any cosmetic damage.
3. The return must include all original accompanying invoices, promotional gifts, and decorative materials.

Important Note on Olfactory Testing: To ensure a scent aligns with your preferences before opening the main presentation box, we highly recommend purchasing our fractional 3ml trial sizes or utilizing sample vials when available. (Used perfume bottles cannot be returned or refunded under any circumstances due to contamination risks.)

III. Defective or Damaged Shipments

In the rare event that your luxury bottle arrives damaged, misaligned, or leaking due to transit stress:

* Please contact Safaara Concierge via WhatsApp or Email within 24 hours of delivery.

* Provide high-resolution imagery or video proof of the defect alongside your order number.

* Upon verification, Safaara will arrange an immediate, complimentary priority replacement at zero additional cost to you.

1. Processing Refunds

Once your returned item is safely received and inspected at our Karachi facility, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed via direct bank transfer or your original payment method within 5 to 7 business days.